Privacy Policy

Sanctuary Suites Privacy Policy & SMS Communication Terms

Effective Date: June 3, 2026

Privacy Policy

Sanctuary Suites (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide to us.

Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Reservation and stay information
  • Payment information necessary to process reservations

How We Use Your Information

We use your information to:

  • Process reservations and payments
  • Communicate regarding your stay
  • Provide customer service
  • Send reservation confirmations and reminders
  • Inform guests about property updates, promotions, and special offers (when permitted by law)

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share information with trusted service providers who assist us in operating our business, processing payments, or delivering communications, subject to confidentiality obligations.

Data Security

We maintain reasonable safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date.

SMS/Text Messaging Consent

By providing your mobile phone number and opting in, you agree to receive text messages from Sanctuary Suites regarding:

  • Reservation confirmations
  • Check-in and check-out information
  • Customer service communications
  • Property updates
  • Promotional offers and special events (if you choose to receive marketing messages)

Message frequency may vary.

Message and data rates may apply according to your mobile carrier plan.

Opt-Out

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will no longer receive SMS messages from Sanctuary Suites unless you provide new consent.

Help

For assistance, reply:

HELP

or contact us directly.

SMS Privacy

Phone numbers collected for SMS communications are not sold, rented, or shared with third parties for marketing purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

Contact Information

Sanctuary Suites
Lake City, Iowa
Phone: 712-481-2394
Email: stay@thesanctuarysuites.com